Terms and Conditions of Service

InfraOpera

Last Updated: 04/01/2026

1. Introduction

Welcome to InfraOpera.

These Terms and Conditions (“Terms”) govern access to and use of the InfraOpera platform, including all associated software, applications, services, and functionalities (collectively, the “Platform”).

By accessing or using InfraOpera, you (“User”, “Client”, or “Organization”) agree to be legally bound by these Terms. If you do not agree, you must not use the Platform.

2. Nature of the Service

InfraOpera is a Software-as-a-Service (SaaS) platform that enables organizations to:

• Visually manage infrastructure assets and operations
• Define geospatial environments and geofences
• Structure workflows and operational processes
• Monitor field activities and events in real time
• Integrate teams, contractors, and operational actors within a spatial context

InfraOpera provides the technological framework and tools to model, visualize, and manage operations.

InfraOpera does not perform physical operations, field data acquisition, or asset validation.

3. User Responsibilities

3.1 Data Acquisition and Accuracy

The User acknowledges and agrees that:

• All data input into the Platform (including geospatial data, asset information, events, and operational records) is provided by the User or third parties engaged by the User
• The collection, verification, accuracy, and legality of such data are the sole responsibility of the User

InfraOpera shall not be liable for:

• Errors, omissions, or inaccuracies in data
• Decisions made based on incorrect or incomplete information
• Any consequences derived from faulty data input

3.2 Creation and Definition of Assets

The User is solely responsible for:

• Creating, defining, and maintaining infrastructure assets within the Platform
• Ensuring that all assets correctly represent real-world conditions
• Structuring operational hierarchies, zones, and workflows

InfraOpera provides the tools and environment to create and manage assets, but:

InfraOpera does not create, validate, or certify assets on behalf of the User.

3.3 Operational Use

The User is responsible for:

• All operational decisions executed through or based on the Platform
• Coordination of personnel, contractors, and third parties
• Compliance with applicable laws, regulations, and industry standards

InfraOpera is not responsible for:

• Field execution
• Safety protocols
• Regulatory compliance of operations conducted by the User

4. Platform Availability and Performance

InfraOpera commits to:

• Providing reliable access to the Platform under commercially reasonable standards
• Maintaining system availability, subject to maintenance, updates, or unforeseen events
• Preserving User data integrity within the system environment

However, InfraOpera does not guarantee:

• Uninterrupted or error-free operation at all times
• Real-time accuracy where dependent on third-party systems (GPS, connectivity, sensors, etc.)

5. Data Storage and Security

InfraOpera will:

• Store User data in secure environments using industry-standard practices
• Implement reasonable safeguards against unauthorized access

The User acknowledges that:

• No system is completely immune to risks
• The User retains responsibility for data governance and backup policies where required

6. Intellectual Property

6.1 InfraOpera Rights

All rights, title, and interest in and to the Platform, including:

• Software
• Design
• Architecture
• Algorithms
• Branding and trademarks

remain the exclusive property of InfraOpera.

6.2 User Data

The User retains ownership of all data uploaded or generated within the Platform.

By using InfraOpera, the User grants a limited, non-exclusive license to:

• Store
• Process
• Display

such data solely for the purpose of providing the Service.

7. Limitation of Liability

To the maximum extent permitted by law, InfraOpera shall not be liable for:

• Indirect, incidental, or consequential damages
• Operational losses or disruptions
• Errors arising from User-provided data
• Decisions made based on Platform outputs

InfraOpera functions as a decision-support and operational management tool, not as a substitute for professional judgment or field verification.

8. Third-Party Integrations

The Platform may integrate with third-party services (e.g., mapping providers, GPS systems, data sources).

InfraOpera is not responsible for:

• Availability or accuracy of third-party services
• Failures or disruptions originating from such integrations

9. Service Modifications

InfraOpera reserves the right to:

• Modify, update, or enhance the Platform
• Add or remove features
• Adjust technical specifications

Such changes may occur without prior notice when necessary for performance, security, or innovation.

10. Termination

InfraOpera may suspend or terminate access if:

• The User violates these Terms
• There is misuse of the Platform
• Required payments are not fulfilled

Upon termination:

• Access to the Platform may be revoked
• Data retention will follow InfraOpera’s data policies

11. Governing Law

These Terms shall be governed and interpreted in accordance with the laws of the State of [Insert State], United States, unless otherwise specified.

12. Final Considerations

InfraOpera provides a powerful operational environment designed to enhance visibility, coordination, and decision-making.

However:

The Platform is only as accurate and effective as the data and structures defined by the User.

InfraOpera enables operations.
The User defines reality.

13. Contact

For legal or service-related inquiries:

InfraOpera
Sales@InfraOpera.com

MASTER SERVICE AGREEMENT (MSA)

InfraOpera

Last Updated: 04/01/2026

1. Parties

This Master Service Agreement (“Agreement”) is entered into between:

InfraOpera (“Provider”)
and
[Client Legal Name] (“Client”)

Collectively referred to as the “Parties”.

2. Scope of Services

InfraOpera provides a Software-as-a-Service (SaaS) platform designed to:

• Visualize and manage infrastructure assets
• Enable geospatial workflows and geofencing
• Support operational coordination in real time
• Provide tools for monitoring field activities

The Platform is a technology enablement layer and does not constitute operational execution.

3. Nature of the Relationship

The Client acknowledges that:

• InfraOpera provides software tools only
• InfraOpera does not perform:
  • Field operations
  • Data collection
  • Engineering validation
  • Safety supervision

The Client retains full responsibility for all operational activities.

4. Client Responsibilities

4.1 Data and Information

The Client is solely responsible for:

• Collection of all data uploaded to the Platform
• Accuracy, completeness, and legality of such data
• Use of third-party contractors for data acquisition

InfraOpera shall not verify or validate any data provided.

4.2 Asset Creation and Configuration

The Client is responsible for:

• Defining all infrastructure assets
• Configuring geofences, workflows, and operational logic
• Ensuring alignment with real-world conditions

InfraOpera provides tools, not asset creation services.

4.3 Operational Decisions

All decisions based on Platform outputs are:

Made exclusively at the Client’s discretion and risk.

InfraOpera is not liable for:

• Operational outcomes
• Field incidents
• Safety or compliance failures

5. Fees and Payment

• Fees shall be defined in a separate Order Form / Subscription Agreement
• Payments are due according to agreed terms
• Late payments may result in:
  • Suspension of service
  • Restricted access

All fees are non-refundable unless otherwise stated.

6. Service Availability (SLA - Optional Tier)

InfraOpera will use commercially reasonable efforts to:

• Maintain system uptime
• Provide technical support

Specific SLA terms (if applicable) will be defined in a separate addendum.

7. Data Ownership and Processing

7.1 Ownership

• The Client retains ownership of all data uploaded
• InfraOpera retains ownership of the Platform

7.2 Role of the Parties

• Client = Data Controller
• InfraOpera = Data Processor

InfraOpera processes data solely to provide the service.

7.3 Geolocation Data

• Real-time geolocation may be processed for operational purposes
• InfraOpera does not store historical location data unless explicitly agreed

8. Confidentiality

Both Parties agree to:

• Protect confidential information
• Use it only for purposes of this Agreement
• Not disclose it without prior consent

9. Intellectual Property

All rights related to the Platform remain with InfraOpera, including:

• Software
• Design
• Algorithms
• Branding

No ownership rights are transferred to the Client.

10. Limitation of Liability

To the maximum extent permitted by law:

InfraOpera shall not be liable for:

• Indirect or consequential damages
• Loss of revenue, data, or business
• Operational failures or incidents

Total liability shall not exceed:

The total fees paid by the Client in the last 12 months.

11. Indemnification

The Client agrees to indemnify and hold InfraOpera harmless against claims arising from:

• Use of the Platform
• Incorrect or unlawful data
• Operational decisions or field activities

12. Third-Party Services

InfraOpera may rely on third-party providers (cloud, maps, GPS).

InfraOpera is not responsible for:

• Availability
• Accuracy
• Failures of such services

13. Term and Termination

This Agreement remains in effect:

• While the Client maintains an active subscription

InfraOpera may suspend or terminate access if:

• Terms are violated
• Payments are not fulfilled

14. Modifications

InfraOpera may update the Platform and terms as necessary.

Material changes will be communicated to the Client.

15. Governing Law

This Agreement shall be governed by the laws of:

State of [Insert State], United States

16. Entire Agreement

This Agreement, together with:

• Privacy Policy
• Terms and Conditions
• Order Forms

constitutes the entire agreement between the Parties.